Community management…when someone makes a “not so nice post” on your facebook page.

Well, this morning I had the opportunity to go into the theory of community management with the executive committee of randstad Belgium. Of course we made a quick scan of their existing facebook-pages. By coincidence some guy just put a “not so nice” post on their facebook wall. The post was in German and actually accused Randstad of being modern slave-traders. Kaboom… Anyhow, the page is probably maintained in Holland or in the UK so a post in German might take some time to understand. Randstad however managed to answer within a couple of hours in perfect German with a very clean and diplomatic answer. Thumbs up for the community manager (internal or external) but this is the way to do it. Below you can see a screenshot of the post :